Raddon Report

Raddon Report

consumer_behavior_change
Thursday, September 17, 2020
Becky Summers

The fact that non-financial institution disruptors are competing with banks and credit unions is nothing new. But COVID-19 has put that disruption on a fast track as these companies use their expertise in technology, consumer intimacy, operations and delivery to quickly deliver the financial services consumers want. To stay relevant and compete, financial institutions need to act on the lessons learned during the pandemic.

personalization
Thursday, July 16, 2020
Becky Summers

By: Becky Summers, Strategic Advisor, and Joan Clark, Segmint, VP Product

There is a disparity between the level of personalized experience consumers expect and the actual personalized engagements banks and credit unions deliver.