Raddon Report

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Thursday, January 14, 2021

Bill Handel

Raddon Predictions for 2021

It’s good to have 2020 in the rearview mirror.

Raddon will provide more detailed predictions for 2021 in an upcoming Raddon Report, but suffice it to say we don’t work from a crystal ball. For 2020, we did not predict a pandemic, a 31 percent decline in GDP in second quarter and a 33 percent growth figure for GDP in the third quarter. Yes, it’s fair to say we’re all glad to have 2020 behind us.

Thursday, January 7, 2021

Andrew Vahrenkamp

The Big Three Strategic Issues Facing Financial Institutions

While we all hope that 2021 is less interesting than 2020 was, there’s no doubt we’ll continue to grapple with challenges and opportunities resulting from the pandemic. As we look to a new year, I consider these the top three issues financial institutions face.

Thursday, December 17, 2020

Lynne Cornelison

Can’t Touch This: Contactless Payments in the Pandemic and Beyond

By Lynne Cornelison and Greg Ulankiewicz

For years, “tap-and-pay” cards were a solution looking for a problem. COVID-19 has provided that problem, and contactless cards are finally having their day in the sun. Financial institutions that had not or only partially issued contactless cards prior to the pandemic were suddenly asking themselves: “Do we invest in a rapid rollout of contactless cards to all our accountholders, or will the utility of a more hygienic purchase experience fade among consumers if and when the pandemic is contained?”

Thursday, December 10, 2020

Megan Cummins

Understanding the Profitability of Accountholders

The pandemic and its accompanying economic slowdown have compressed margins at banks and credit unions, putting pressure on earnings. To mitigate this impact, consider understanding how your accountholders contribute to the bottom line. Are they bringing the necessary value as consumers of your products and services?

Thursday, December 3, 2020

Andrew Vahrenkamp

Record Rate Sensitivity – the Deposit Dilemma

The twin storms of the pandemic and the falling rate environment have pushed millennials to seek higher deposit yields. This heightened rate sensitivity causes a dilemma for institutions seeking to retain deposits while managing margins.

Thursday, September 17, 2020

Becky Summers

Are Financial Institutions Keeping Up With Consumer Behavior Changes?

The fact that non-financial institution disruptors are competing with banks and credit unions is nothing new. But COVID-19 has put that disruption on a fast track as these companies use their expertise in technology, consumer intimacy, operations and delivery to quickly deliver the financial services consumers want. To stay relevant and compete, financial institutions need to act on the lessons learned during the pandemic.

Thursday, July 16, 2020

Becky Summers

Reveal the Human Side of Data to Deliver the Personalization Accountholders Expect

By: Becky Summers, Strategic Advisor, and Joan Clark, Segmint, VP Product

There is a disparity between the level of personalized experience consumers expect and the actual personalized engagements banks and credit unions deliver.

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