Training & Development Services Drive Revenue and Loyalty
As consumers continue to embrace digital and online banking, personal interactions with customers have never been more important. Raddon can help you ensure your sales and service employees improve loyalty and revenue growth with every interaction.
Sales & Service Training
Training for your sales and service employees transforms the way managers motivate staff and the way salespersons build and nurture customer relationships. We help you introduce a new process that is easy to deploy and produces measurable results. We then help you track and measure your results and provide expert coaching to drive excellence forward.
Who we work with:
- Senior management
- Field/area managers
- Branch managers
- Contact Center associates
Branch Improvement Training
We offer a training series specifically tailored for retail leadership that includes five seminars over a 90-day period and provides analytically driven, improved sales and service interactions. The series consists of teleconferences and webinars designed to improve the ability of your branch managers to:
- Analyze Performance Analytics benchmarking data
- Create action plans
- Execute with branch team members
Contact Center Training
Raddon can partner with you to elevate the performance of your Contact Center employees and managers by helping them identify and fill customer needs, deepen existing relationships and acquire new ones, and drive adoption of online and mobile channels. We coach employees on desired knowledge, skills and activities to attain desired results.
Mystery Shopping Services
A Mystery Shopping engagement provides valuable insight into the quality of sales and service interactions your employees are having with your customers. Raddon coordinates the shops, tabulation and analysis of the results and prepares a summary report with recommendations focused on driving improved performance. A Mystery Shopping engagement will enable your institution to focus on objectives that are aligned to your most critical opportunities and competitive advantages.