Payments & Channels Insights: Seeking a Seamless Experience
Payment and Channel Insights: Seeking A Seamless Experience explores the latest in consumer behavior and their interactions with their financial institutions.
Generation Z: The Touchscreen Generation, examines how this generation’s unique experience growing up amid the rapid evolution of personal technology and the resulting surge in accessible information have shaped their preferences as consumers, especially in the financial services sphere.
Employee Engagement: How to Build Loyalty and Your Brand
Employee Engagement: How to Build Loyalty and Your Brand investigates what motivates employees. In today’s financial services industry, employees have become the key source of an institution’s competitive advantage. The cost of disengagement in the workplace can translate into lost productivity, turnover, absenteeism and accidents.
Money on the Move: Mobile Banking Usage and Preference Trends
Money on the Move: Mobile Banking Usage and Preference Trends, analyzes today’s mobile banking growth, what impacts mobile banking adoption, and the tools and features mobile bankers most value.
Building a Better Product: Tradeoffs in Designing for Consumer Preferences
Building a Better Product: Tradeoffs in Designing for Consumer Preferences, explores the product features that consumers prefer when evaluating key banking products.
Small Business Insights: Looking for Easier Banking
Small Business Insights: Looking for Easier Banking, investigates the changing behavior and expectations of small businesses to help financial institutions effectively attract and retain this key segment.
Caroline Vahrenkamp, Lynne Cornelison, Bill Handel
Payments and Channels Insights: The Continuing March Toward Mobile
Payments and Channels Insights: The Continuing March Toward Mobile, investigates consumers' changing behavior and expectations when spending and transacting.
