The 2020 Challenge: Primary Status and Demographics in the New Decade
The COVID-19 pandemic has continued to put pressure on the U.S. consumer, impacting their banking behavior and expectations. Among the changes has been a hastening of already existing trends, like the transition to mobile banking. Oher changes are more subtle, like how consumers select a primary financial institution (PFI).
The latest Raddon Research Insights study, Financial Health: Stress and Solutions in a Pandemic Age, examines the financial stresses that American consumers feel as the COVID-19 pandemic rages.
Branch Transformation: Building for the Next Generation
Branch Transformation: Building for the Next Generation, explores how consumer affinity for branching is changing and what models and features look to drive traffic in the 2020s.
Payments & Channels Insights: Seeking a Seamless Experience
Payment and Channel Insights: Seeking A Seamless Experience explores the latest in consumer behavior and their interactions with their financial institutions.
Generation Z: The Touchscreen Generation, examines how this generation’s unique experience growing up amid the rapid evolution of personal technology and the resulting surge in accessible information have shaped their preferences as consumers, especially in the financial services sphere.
Employee Engagement: How to Build Loyalty and Your Brand
Employee Engagement: How to Build Loyalty and Your Brand investigates what motivates employees. In today’s financial services industry, employees have become the key source of an institution’s competitive advantage. The cost of disengagement in the workplace can translate into lost productivity, turnover, absenteeism and accidents.
