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Delivery Insights: Changing Demands in a Contactless World

February 24, 2021
Lynne Cornelison

When interacting with their financial institutions during the COVID-19 pandemic, either through delivery channels or payments, consumers quickened their transition to digital channels. Behaviors that had been steadily trending upward, like the increase in digital and online banking, accelerated during the pandemic.

Delivery Insights: Changing Demands in a Contactless World explores how consumers’ attitudes, perceptions and banking habits have changed over the years and in context of the global health crisis.  In this report, Raddon investigates how those behavioral changes (and the pace of change) may affect future banking.

Price: 
$750.00

Inside the Report

Table of Contents: 

Executive Summary
3
Introduction
4
Primary Financial Institution Trends
5
Staying Connected
6
Financial Institutions: Service, Support and Expectations
14
Payment Transaction Trends
21
Payment Products in Use
27
Virtual Assistant and P2P Payments
38
Strategic Considerations
42
Delivery: Insights into the Consumer/PFI Relationship
43
Survey Methodology
44
About
46

Sample Chart(s): 

Chart 3Chart 22

Study Statistics: 

DATE PUBLISHED:
February 23, 2021
AUTHOR:
Lynne Cornelison
NUMBER OF PAGES:
47
NUMBER OF CHARTS:
46
PRICE:
$750.00