Delivery Insights: Changing Demands in a Contactless World
When interacting with their financial institutions during the COVID-19 pandemic, either through delivery channels or payments, consumers quickened their transition to digital channels. Behaviors that had been steadily trending upward, like the increase in digital and online banking, accelerated during the pandemic.
Delivery Insights: Changing Demands in a Contactless World explores how consumers’ attitudes, perceptions and banking habits have changed over the years and in context of the global health crisis. In this report, Raddon investigates how those behavioral changes (and the pace of change) may affect future banking.