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Branch Transformation: Building for the Next Generation

April 9, 2020
Andrew Vahrenkamp

Branch Transformation: Building for the Next Generation, explores how consumer affinity for branching is changing and what models and features look to drive traffic in the 2020s.

COVID has shut down many financial institution branches, but the virus has only hastened the transition consumers had already begun to make. While branches will still fill a vital role in the future, evolving expectations by new customers will put pressures on them to adapt. This 49-page study examines explores the changing role, availability and appearance of bank branches as new generations and new technologies redefine them.

Price: 
$1,500.00

Inside the Report

Table of Contents: 

Executive Summary
3
Building for the Next Generation
4
Branching in a New Decade
4
Banking Preference
7
Branch Expectations
12
Transaction Preferences
16
ATMs and ITMs
20
The Most Frequently Visited Branch
25
Four Branch Models
34
Strategic Implications
44
Survey Methodology
46

Sample Chart(s): 

Study Statistics: 

Date Published
April 9, 2020
Author
Andrew Vahrenkamp
Number of Pages
49
Number of Charts
36
Price
$1,500