Borrowing From Experience: Building a Better Loan Process
Borrowing From Experience: Building a Better Loan Process examines the loan application process through the lens of the borrower.
Based on feedback from borrowers’ most recent loan application experience, this 42-page report identifies points of friction in the loan application process. The findings demonstrate how different segments of borrowers rate the application process and how the experience differs across products and channels in terms of the time and steps to completion. Armed with this knowledge, this study will help lenders form a cogent strategy for driving loan growth through improved loan application processes.