Research

You are here

Borrowing From Experience: Building a Better Loan Process

September 1, 2020
Greg Ulankiewicz

Borrowing From Experience: Building a Better Loan Process examines the loan application process through the lens of the borrower.

Based on feedback from borrowers’ most recent loan application experience, this 42-page report identifies points of friction in the loan application process.  The findings demonstrate how different segments of borrowers rate the application process and how the experience differs across products and channels in terms of the time and steps to completion.  Armed with this knowledge, this study will help lenders form a cogent strategy for driving loan growth through improved loan application processes.

Price: 
$1,500.00

Inside the Report

Table of Contents: 

Executive Summary
3
Introduction
5
Consumer Attitudes Toward the Borrowing Environment
5
Borrowers’ Most Recent Loan Application
7
Application Experience
22
Summary of Key Findings
36
Conclusion and Strategic Recommendations
38
Survey Methodology
40
About
41

Sample Chart(s): 

Number of Steps to Complete Application ProcessPercent of Borrowers Expressing Particular Dislike About the Application Process

Study Statistics: 

Date Published
September 1, 2020
Author
Greg Ulankiewicz
Number of Pages
42
Number of Charts
39
Price
$1,500