One thing is certain: uncertainty
For credit unions, a major theme in 2020 will be how well they contend with uncertainty.
Ambiguity and insecurity will come from an evolving economic environment, emerging demographic concerns and nontraditional providers' entry into key product areas, including checking accounts by Google and credit cards from Apple. Contending effectively with uncertainty will become the hallmark of well-managed credit unions.
Here are three trends we're watching for credit unions: