Raddon Report

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Authors

Senior Research Analyst

Andrew Vahrenkamp is responsible for Raddon Research Insights, Raddon’s national consumer research program.  A former finance and marketing executive in the credit union industry, he uses his 20 years of experience to find trends and patterns in consumer behavior and to develop solutions for institutions, particularly in their strategic planning, product development, and marketing strategy.

Strategic Advisor

Becky Summers joined Raddon in 2017 with a background deep in financial services leadership.  During her nearly twenty-year career with Teachers Credit Union in Indiana, Becky held a succession of roles from the management of service center operations through Senior Vice President of Sales and Marketing.  Additionally, for three years immediately prior to joining Raddon, Becky was President and CEO of Ronald McDonald House of Michiana.  She earned a BS in Marketing, Management, and Insurance from Indiana State University. 

Vice President, Research

Bill Handel is a seasoned product development and management consultant who leverages his knowledge of consumer and business needs – along with his understanding of how financial services profitability is achieved – to help Raddon clients develop innovative product lines. Since he joined Raddon in the 1980s, he has developed a number of unique programs to help financial institutions manage their product lines. Handel also has written several books on financial services product pricing and development.

Vice President of Research

Bob O'Meara  has been monitoring changes in consumer attitudes and financial services behavior for more than 30 years. O’Meara is a frequent speaker at financial industry trade association conferences. Prior to joining Raddon, he worked in market research at a $7 billion Chicago financial institution.

President

David Irwin joined Raddon following a succession of leadership roles with Fiserv and other companies. Early in his career, he worked for Boston Consulting Group (BCG) and co-founded a VC-funded software company later acquired by AIG.  David is a credit union board member, an advisor to funded fintech ventures in payments and investment analytics, and a student advisor at UW Milwaukee.  He is a former Term Member of the Council on Foreign Relations, a graduate of Dartmouth College (BA) and the Wharton School (MBA).  

Strategic Consultant

Eric Wittekiend works closely with community banks and credit unions to help them drive top-line revenue. He is responsible for Raddon’s sales and service culture consulting engagements, focusing on sales metrics, sales tracking and measurement, and reporting systems to support management objectives. Before joining Raddon, he served as vice president of marketing research for a Chicago bank, where worked closely with front-line employees to maximize the performance of the sales organization.

VP, Strategic Thought Leadership

Fabio Biasella drives strategic thinking and innovative solutions through the application of proprietary research and analysis to challenges facing the financial services industry. He has nearly 30 years of experience in the retail financial services industry. As a private banker and trust banker for top U.S. financial institutions, he developed strategic initiatives to establish and manage new retail banking offices and market financial products and services.

Senior Research Analyst

Greg Ulankiewicz develops content for the Raddon Research Insights and Performance Analytics programs, and provides analytical support to strategic advisors at Raddon. He joined Raddon in 2001 as a client manager for the Performance Analytics program. Prior to his current role he was a supervisor for both the bank and credit union Performance Analytics programs, where he managed the delivery channel activity report and the implementations of client checking activity data into Integrator™.

Software Solutions Consultant

Helen Acke McComiskey has over 25 years of MCIF/data management experience in the financial industry.  Helen began her career with St. Paul Federal Bank in Chicago and has been with Raddon for the last 18 year. During her tenure at Raddon, Helen has held a variety of roles including Strategic Advisor, software trainer and Service Bureau Manager. Helen has been actively involved in the development, improvement and execution of Integrator and Integrator Advance.

Strategic Advisor

Jan Trifts has worked with Raddon clients for over 12 years, developing strategies that strengthen their relationships with their customers and members. She has more than 30 years of experience in the financial services industry including marketing, marketing research, strategic planning, product development, training, customer support and account management. She was a client relations director at CashEdge, where she was responsible for the management of several leading banks.

Client Assistant

Jane Handel works in the data analytics team at Raddon.  She supports clients with data integrity and process improvement, primarily within the Performance Analytics program.   Jane is a graduate of Middlebury College with a focus on Psychology and Economics.  

Leader, Survey Services

Currently as the leader of Raddon’s survey programs, Julie Skuturna is committed to the design and development of survey programs that help clients understand their performance meeting customer needs, how to engage employees and build their brand.  During her 15-year tenure at Raddon, Julie has been instrumental in developing and leading various teams in the Research and Client Services areas.  Julie’s 20+ years of varied research experience includes roles specializing in sensory product testing, employee opinion research and consumer product development.  Julie holds a BS in Marketing from

Strategic Advisor

Karen Kislin is a Raddon strategic advisor who works with clients to develop strategies and implement tactical recommendations that strengthen customer and member relationships. Prior to joining Raddon, Kislin was responsible for strategic planning, branding, advertising and communication efforts for a statewide credit union. She has firsthand experience utilizing Performance Analytics, MCIF, Relationship Survey and Market Area Analysis.

Research Analyst

Lynne joined Raddon in July of 2014. Prior to joining Raddon, she was a researcher at the Federal Reserve Bank of Chicago. Over the last decade, Lynne has been working with, and conducting, market research and financial analysis across various industries. In her current role as Research Analyst, Lynne contributes to the Raddon’s syndicated national research program, Performance Analytics, as well as other research initiatives. Lynne has a master’s degree from the University of Chicago.

Senior Research Analyst

Marcus leads Raddon’s Performance Analytics benchmarking program and small business research initiatives. Since joining Raddon in 1998, Marcus has been involved in developing, analyzing, and presenting the results of Raddon’s research and strategic analytics solutions. A frequent speaker at Raddon’s workshops for bank and credit union executives and other industry events, Rothaar provides actionable guidance and data-driven insights to help financial institutions drive growth and performance improvement.

Senior Research Analyst

Patrick Bator has held a variety of roles at Raddon since he joined the company in 1987. He has been a major contributor to Raddon national consumer and custom research programs, has developed presentations for the principals at Raddon, and has written articles for The Raddon Report blog. Prior to joining Raddon, Bator worked in the resource and information department of the Michigan Credit Union League.

Senior Research Analyst

Randy Sager is responsible for custom and small business research projects as well as content for the Raddon Research Insights program. He joined Raddon in 2000 as a client manager for the Performance Analytics program before transitioning to the survey team.  Some of his past projects include transaction surveys, foreign language surveys, branding surveys, service quality surveys, wealth management surveys, new account surveys, closed account surveys and credit card surveys.

Owner/President Center for Practical Management

Rebecca has worked with financial institutions for more than 20 years providing solutions, software, and services. For the past ten, she has worked as a sales consultant and coach, helping hundreds of bankers improve their sales and service skills, and dozens of bank executives enhance their effectiveness as managers and leaders. Her clients include large banks and credit unions, community-based financial institutions and other service providers in the industry.

Area Vice President

Ryan joined Raddon in July, 2002. In his position of Area Vice President, Ryan works closely with Raddon prospects and clients in establishing research, software and consulting solutions that align with their current goals and objectives. Ryan has over 19 years of financial services experience across marketing, sales, and product and business development. He received his Bachelors of Science degree in Marketing from Illinois State University.

Strategic Consultant

Tracy Jenkins is a senior level marketing professional with over 15 years in the financial services industry. As a strategic consultant, she develops strategic marketing plans to help financial institutions meet acquisition and growth objectives. Tracy specializes in using multiple marketing channels to reach new audiences and engage existing customers/members. She has extensive digital marketing expertise from her prior positions with Ally Bank, LendingTree and Wachovia (now Wells Fargo).