Raddon Report

Raddon Report

Thursday, August 23, 2018
Andrew Vahrenkamp

We are approaching strategic planning season again, and the competitive environment has not simplified for most financial institutions.  This business never seems to get easier, does it?  As institutions try to balance growth and profitability, here are five big questions to consider.  To get our full insights in each of these areas and much more, consider attending our second annual Raddon Conference this November 5-7 in Chicago!

Thursday, July 19, 2018
Greg Ulankiewicz

In June, Raddon hosted its quarterly workshops for participants in the Performance Analytics program.  These workshops provide a forum for financial services executives, senior leadership, managers and department personnel to discuss the latest industry issues and assess their organization’s performance through the program’s peer benchmarks, trend analysis and customer segmentation schemes. 

Wednesday, February 28, 2018
Andrew Vahrenkamp

Recent years have seen an explosion in new digital payment methods and delivery channels. But are these new mechanisms replacing or merely supporting existing consumer behavior and preferences?

In Raddon’s recent study, Payments Insights: Rise of the Digital Pioneers, we find that consumers are increasingly engaged in payments technology, and more importantly, technology is driving some consumers to look away from traditional banking players.

Thursday, January 11, 2018
Bill Handel

2017 proved to be a good year for the U.S. from an economic perspective and for the financial industry as well, with new record highs achieved in the stock market, much stronger GDP growth - especially in the second and third quarters, and continued improvement in real estate sales and values.  The industry showed continued improvement in earnings and also continued strong loan growth. 

Thursday, December 7, 2017
Fabio Biasella

Fabio Biasella, Raddon's VP of Strategic Thought Leadership discusses the importance of mobile banking and how to leverage this investment to grow relationships within your customer-base.

Thursday, November 16, 2017
Bill Handel

Raddon held its first-ever national research conference in Chicago November 6-8.  The three day event was attended by over 250 C-level and marketing professionals from banks and credit unions across the United States, and the content featured Raddon’s own proprietary national consumer and small business research as well as several very informative keynote speakers and panelists.

Thursday, August 31, 2017
Andrew Vahrenkamp

While conventional wisdom seems to suggest that mobile banking will finally end the need for brick-and-mortar locations, our latest Raddon research suggests otherwise.  Andrew Vahrenkamp explains why.

Thursday, August 17, 2017
Andrew Vahrenkamp

The ubiquity of Internet-capable mobile devices and the evolution of this technology in the banking realm present new challenges and opportunities for financial institutions. As financial institutions continue to make significant investment in mobile banking technology, the industry’s primary imperatives are twofold: Growth and retention.

Thursday, March 16, 2017
Marcus Rothaar

There are countless examples of digital technology contributing to the demise of businesses that did not evolve their business model fast enough to keep pace with the demands and preferences of the digital consumer. 

Thursday, June 9, 2016
Patrick Bator (Retired)

Given their investment in technology, financial institutions are more than justified to ask questions relevant to what extent they are being shopped online and which consumers are shopping them.  Executives may find the answers to such questions quite surprising.

Tuesday, February 16, 2016
Lynne Cornelison

Much of the banking technology focus has been on meeting consumers’ expectations for anytime, anywhere transaction accounts, payments and lending. However, according to a recent Raddon study of high-income investors, a financial institution’s technology capabilities can also impact whether it will attract an investor’s business.

Friday, January 29, 2016
Patrick Bator (Retired)

Financial institutions that continue to ignore their customers’ technological delivery presumptions and sentiments do so at their own peril. Taking these preferences into account can decrease an institution’s risk of becoming an anonymous transaction engine, instead serving as an encompassing service provider that plays a central role in customers’ financial lives.

Thursday, January 7, 2016
Patrick Bator (Retired)

Financial institutions continue to seek enhancements to provide a more seamless and secure mobile banking experience. One solution is biometrics in the form of a fingerprint scan. Such a biometric application has the potential to provide a more secure way to identify customers as well as enhance the appeal of mobile banking and its accessibility.

Thursday, November 19, 2015
Patrick Bator (Retired)

Although 6 in 10 consumers now own a smartphone, the number of in-store mobile payments in the U.S. has not kept pace. The October 1, 2015 EMV fraud liability shift is enhancing mobile point-of-sale payments and as a result, many in the industry promise a brighter mobile payments outlook.

Thursday, June 11, 2015
Patrick Bator (Retired)

As reported in the 2013 Federal Reserve Payments Study, consumer noncash payments behavior has become increasingly reliant on credit and/or debit cards in the last 10 years. The study also reveals the number of debit card payments has increased more than any other  noncash payment type, including check, credit card, prepaid card and ACH payments.

Wednesday, May 6, 2015
Patrick Bator (Retired)

Will the U.S. Postal Service (USPS) ever offer retail banking services? In early 2014, the Office of the Inspector General of the U.S. Postal Service began a public dialogue about how the Postal Service could offer retail banking services as a way to promote efficiency.

Wednesday, April 15, 2015
Marcus Rothaar

You’d be hard pressed to find a product launch that generated as much buzz and excitement in the financial services industry as the announcement of Apple Pay™ last September. Heralded at the time by Apple CEO Tim Cook as the service that would replace the “fairly antiquated payment process” and “forever change the way all of us buy things”, Apple Pay set out to revolutionize the payments experience.

Thursday, April 2, 2015
Patrick Bator (Retired)

Some industry insiders suggest mobile banking has moved into its second stage of development –mobile banking 2.0. This shift will require mobile banking providers to use customer insights for optimal delivery of services and enhancement of the mobile banking experience.

Wednesday, January 14, 2015
Patrick Bator (Retired)

Digital technology continues to have a profound impact on our collective consciousness as it satisfies our demand for instant results.  Accordingly, a new type of consumer has been created – a digitally-based one

Wednesday, October 8, 2014
Patrick Bator (Retired)

With the announcement of its spinoff from parent eBay, as well as its noted exclusion from Apple Pay, PayPal has been a hot topic in the news recently. For years, senior financial services executives have fretted about the threat that PayPal posed to banks and credit unions.