Raddon Report

Raddon Report

Friday, May 13, 2016
Greg Ulankiewicz

One overarching theme at the workshops was the importance of strategizing for sustainable growth. Considering the ongoing industry consolidation (largely a function of smaller organizations going away), rising operating and delivery costs and the clear earnings advantage for larger institutions, the ability to grow and benefit from economies of scale will be vital to organizational success, if not survival.

Thursday, May 5, 2016

With the advent of alternative financial service providers, financial institutions may wonder if there is still value in being a consumer’s designated primary financial institution (PFI). If there is value, what opportunities are there to increase customer wallet share?

Thursday, April 21, 2016
Eric Wittekiend

Emerging technologies are driving down routine branch transactions at most financial institutions, prompting numerous service calls to call centers. Quickly and efficiently solving issues is the primary focus of most call centers. During periods of excess capacity, one financial institution, ABNB Federal Credit Union in Chesapeake, Virginia, was able to go beyond problem-solving to turn their call center into a revenue-generating business unit.

Thursday, April 14, 2016

The credit card industry may very well have created a monster when it began offering rewards to consumers who use their credit cards. Consumers are now used to getting paid to use issuers’ credit cards and for many consumers, the decision to select a particular credit card hinges on the type of rewards offered.

Wednesday, April 6, 2016
Marcus Rothaar

In the process of gathering research and analyzing data for Raddon’s most recent report on the small business market, a number of interesting trends emerged that highlight just how different small business owners are from their retail banking counterparts.

Thursday, March 24, 2016

In 2016, financial institutions are facing new challenges regarding deposit acquisition and deposit retention – challenges they have not had to deal with for a number of years due to an artificially-imposed low-interest-rate environment. With interest rates on the rise, institutions are struggling to determine how much they need to pay to grow and keep deposits, as well as the impact new rate offers will have on funding costs.

Thursday, March 17, 2016

The auto lending market looks rosier today than it has for a number of years, with new vehicle sales reaching 17.5 million units in 2015 and auto loan balances increasing to well over $1 trillion at the end of last year. The auto lending market may soon slow, however, due to waning consumer demand and projected higher interest rates.

Thursday, March 3, 2016

The stock market has experienced a number of volatile fluctuations since mid-August 2015. Much attention has been paid to the underlying causes of these fluctuations, with little discussion of consumer reaction to the instability. Recently, Raddon analyzed consumers’ investment activities during this time.

Thursday, February 25, 2016
Greg Ulankiewicz

This past December, Raddon held its quarterly seminars for participants in its CEO Strategies Group program. The program provides institutions with comprehensive analytics that measure performance across all areas of the organization and help guide their strategic initiatives.

Tuesday, February 16, 2016
Lynne Cornelison

Much of the banking technology focus has been on meeting consumers’ expectations for anytime, anywhere transaction accounts, payments and lending. However, according to a recent Raddon study of high-income investors, a financial institution’s technology capabilities can also impact whether it will attract an investor’s business.

Friday, February 5, 2016
Bill Handel

As 2016 unfolds, the challenges just keep on coming. Whether caused by geopolitical, economic or other factors, there is enough uncertainty to keep even the most intrepid prognosticator silent. Regardless, the Raddon Report continues its tradition of annual predictions.

Friday, January 29, 2016

Financial institutions that continue to ignore their customers’ technological delivery presumptions and sentiments do so at their own peril. Taking these preferences into account can decrease an institution’s risk of becoming an anonymous transaction engine, instead serving as an encompassing service provider that plays a central role in customers’ financial lives.

Tuesday, January 19, 2016
Bill Handel

Now that 2015 is in the rearview window, it’s time to review how well Raddon fared in our annual economic predictions. How accurate were the predictions we made at the start of the year?

Thursday, January 7, 2016

Financial institutions continue to seek enhancements to provide a more seamless and secure mobile banking experience. One solution is biometrics in the form of a fingerprint scan. Such a biometric application has the potential to provide a more secure way to identify customers as well as enhance the appeal of mobile banking and its accessibility.

Thursday, December 10, 2015
Lynne Cornelison

Experiences increasingly trump material goods for many consumers. While this concept doesn’t bode well for retail sales this holiday season, it is a fresh, somewhat pleasant way to live. This trend may be moving to the financial services industry, as consumers, particularly millennials, place increasing value on an experience – financial education to help make more informed or effective decisions about money.

Tuesday, November 24, 2015
Marcus Rothaar

Wedged between Black Friday and Cyber Monday, Small Business Saturday® annually encourages support of small and local businesses. It’s also a good time to look at what’s changed for small businesses – and what hasn’t – since Small Business Saturday was introduced five years ago.

Thursday, November 19, 2015

Although 6 in 10 consumers now own a smartphone, the number of in-store mobile payments in the U.S. has not kept pace. The October 1, 2015 EMV fraud liability shift is enhancing mobile point-of-sale payments and as a result, many in the industry promise a brighter mobile payments outlook.

Thursday, November 5, 2015
Lynne Cornelison

In the financial service industry, today’s normal is to try and understand the mindset, attitudes and preferences of the millennial consumer. What products and services are millennials using for their financial transactions? What do they really want from their financial institution and are their financial needs being met?

Thursday, October 22, 2015
Bill Handel

Raddon Financial Group Vice President of Research and Development, Bill Handel, discusses growing loans in a rising rate environment at Fiserv Forum Fall.

Friday, October 16, 2015

The staid checking account has come a long way in just the past few years. Remote deposit capture, mobile banking, social payments, prepaid debit cards and other new products are transforming how consumers use their checking accounts.