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Raddon's Touchstone Metrics Survey

Thursday, September 27, 2018 -
1:00pm to 2:00pm
Mark Boehm

Please join Mark Boehm, Client Executive, Survey Solutions, on Thursday, September 27th, 2018 at 1 pm CDT to learn about Raddon's newest survey offering, Touchstone Metrics. The Touchstone Metrics program allows you to consistently monitor what is happening within your organization to ensure you are delivering what your brand has promised. Making sure your organization is exceeding customers' expectations is crucial to maintaining a competitive edge and contributing to the overall strength of your brand. This quarterly assessment measures customer engagement based on their most recent interactions at your branches, online, or over the phone. Dissatisfied customers are identified immediately and the institution is given the opportunity to rectify the issue.


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