New Raddon Touchstone Metrics Program
Please join Mark Boehm, Survey Solutions Consultant on April 24, 2018, at 1pm CDT to learn about Raddon's newest survey offering, Touchstone Metrics. The Touchstone Metrics program allows you to consistently monitor what is happening within your organization to ensure that you are delivering what your brand has promised. Making sure that your organization is exceeding customer's expectations is crucial to maintaining a competitive edge and contributing to the overall strength of your brand. This quarterly assessment measures customer engagement based on their most recent interactions at your branches, online, or over the phone. Dissatisfied customers are identified immediately and the institution is given the opportunity to rectify the issue.