Channels and Payments

Channels and Payments

Research study
February 26, 2018
Lynne Cornelison
Price: 
$1,500.00

Today’s Hispanic/Latino population is the largest minority population in the United States. Hispanic origin individuals account for almost one out of every five individuals in the United States. As the U.S. continues to become more racially and ethnically diverse, financial institutions need to recognize that the Hispanic/Latino population is not homogeneous.

Research study
January 8, 2018
Lynne Cornelison
Price: 
$750.00

Financial consumers are a diverse group, and determining what they need and want is one of the biggest challenges facing today’s financial institutions. Focus too closely on Traditionalists, who may prefer face-to-face interactions with a bank teller at a local branch, and you might lose the Millennials who want the ability to deposit checks via an app on their smartphone. Play up your online banking features and those who prefer to pay by check could take their business elsewhere.

Research study
February 15, 2017
Pat Bator
Price: 
$750.00

With the dramatic increase in mobile and online banking in the last decade, institutions are playing catch up with changing technology and consumers’ inclinations. Consumers want all the accessibility of mobile delivery channels but also expect the same level of personal service they have long enjoyed at branches.

This 33 page study explores and provides tactical insights on how financial institutions can adapt to this new landscape by building scaled networks that support customers, curtail the cost of delivery, and sustain the business model.

Pages