Channels and Payments

Channels and Payments

Research study
Moving Money Around
August 31, 2021
Caroline Vahrenkamp
Price: 
$1,500.00

More and more consumers are now using their cards to make purchases and pay bills digitally – without touching the actual card. Digital payments include use of bill-pay services, person-to-person (P2P) apps like PayPal and Venmo, stored value accounts like Amazon and Starbucks, and mobile payments like Apple Pay and Samsung Pay. Most consumers have one card linked to those payment methods. A successful financial institution must motivate consumers to choose its card as that one card.

Research study
Download
May 5, 2021
Caroline Vahrenkamp
Price: 
$750.00

Financial institutions have developed an increasingly complex web of ways to interact with their accountholders.  Drawing upon Raddon’s history of identifying and analyzing market segments, this study gives a new perspective in how consumers use credit cards and delivery channels, identifying how those preferences determine balances, product selection, loyalty, and more.

Research study
Delivery Insights: Changing Demands in a Contactless World
February 24, 2021
Lynne Cornelison
Price: 
$750.00

When interacting with their financial institutions during the COVID-19 pandemic, either through delivery channels or payments, consumers quickened their transition to digital channels. Behaviors that had been steadily trending upward, like the increase in digital and online banking, accelerated during the pandemic.

Research study
rri_stress-and-solutions-in-a-pandemic-age
August 5, 2020
Caroline Vahrenkamp
Price: 
$1,500.00

The latest Raddon Research Insights study, Financial Health: Stress and Solutions in a Pandemic Age, examines the financial stresses that American consumers feel as the COVID-19 pandemic rages.

While most consumers believe their financial health is sound, in many cases, they face immense levels of financial stress. In this study, Raddon explores a harrowing picture of financial health for younger consumers in particular, but we hope to offer a road map for financial institutions looking to bolster the wherewithal of their consumers.

Research study
February 18, 2020
Lynne Cornelison
Price: 
$750.00

Payment and Channel Insights: Seeking A Seamless Experience explores the latest in consumer behavior and their interactions with their financial institutions.

Research study
January 24, 2020
Marcus Rothaar
Price: 
$750.00

Small Business Insights: Expanding Your Reach, explores the latest in small business behavior and expectations.

Research study
May 6, 2019
Caroline Vahrenkamp
Price: 
$1,500.00

Building a Better Product: Tradeoffs in Designing for Consumer Preferences, explores the product features that consumers prefer when evaluating key banking products.

Financial institutions often compare their product suite to their competitors, to understand how they fit on the supply side of the market. This 36-page study examines the demand side: when faced with a tradeoff – rate vs rewards, convenience vs no minimum balance – which attributes actually move the needle for consumers?

Research study
March 6, 2019
Marcus Rothaar
Price: 
$750.00

Small Business Insights: Looking for Easier Banking, investigates the changing behavior and expectations of small businesses to help financial institutions effectively attract and retain this key segment.

Research study
February 19, 2019
Caroline Vahrenkamp, Lynne Cornelison, Bill Handel
Price: 
$750.00

Payments and Channels Insights: The Continuing March Toward Mobile, investigates consumers' changing behavior and expectations when spending and transacting.

Smartphones are becoming universal, and an increasing number of consumers are using them for accessing their financial institution and for spending their money. Banks and credit unions are adapting to this changing environment. This 44-page study examines how financial institutions can capture their customers' transactions while adapting their delivery to meet new expectations and realities.

Research study
August 1, 2018
Caroline Vahrenkamp
Price: 
$1,500.00

From mobile payments to cryptocurrencies, from wearables to virtual assistants, technology is changing how consumers bank and transact. By identifying how other industries have felt disruption, financial institutions can help understand their own risk. This 48 page study looks at various technology innovations and identifies strategic opportunities for banks and credit unions seeking to ride the wave of disruption rather than being swept under.

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