Channels and Payments

Channels and Payments

Research study
May 6, 2019
Andrew Vahrenkamp
Price: 
$1,500.00

Building a Better Product: Tradeoffs in Designing for Consumer Preferences, explores the product features that consumers prefer when evaluating key banking products.

Financial institutions often compare their product suite to their competitors, to understand how they fit on the supply side of the market. This 36-page study examines the demand side: when faced with a tradeoff – rate vs rewards, convenience vs no minimum balance – which attributes actually move the needle for consumers?

Research study
March 6, 2019
Marcus Rothaar
Price: 
$750.00

Small Business Insights: Looking for Easier Banking, investigates the changing behavior and expectations of small businesses to help financial institutions effectively attract and retain this key segment.

Research study
February 19, 2019
Andrew Vahrenkamp, Lynne Cornelison, Bill Handel
Price: 
$750.00

Payments and Channels Insights: The Continuing March Toward Mobile, investigates consumers' changing behavior and expectations when spending and transacting.

Smartphones are becoming universal, and an increasing number of consumers are using them for accessing their financial institution and for spending their money. Banks and credit unions are adapting to this changing environment. This 44-page study examines how financial institutions can capture their customers' transactions while adapting their delivery to meet new expectations and realities.

Research study
August 1, 2018
Andrew Vahrenkamp
Price: 
$1,500.00

From mobile payments to cryptocurrencies, from wearables to virtual assistants, technology is changing how consumers bank and transact. By identifying how other industries have felt disruption, financial institutions can help understand their own risk. This 48 page study looks at various technology innovations and identifies strategic opportunities for banks and credit unions seeking to ride the wave of disruption rather than being swept under.

Research study
February 26, 2018
Lynne Cornelison
Price: 
$1,500.00

Today’s Hispanic/Latino population is the largest minority population in the United States. Hispanic origin individuals account for almost one out of every five individuals in the United States. As the U.S. continues to become more racially and ethnically diverse, financial institutions need to recognize that the Hispanic/Latino population is not homogeneous.

Research study
January 8, 2018
Lynne Cornelison
Price: 
$750.00

Financial consumers are a diverse group, and determining what they need and want is one of the biggest challenges facing today’s financial institutions. Focus too closely on Traditionalists, who may prefer face-to-face interactions with a bank teller at a local branch, and you might lose the Millennials who want the ability to deposit checks via an app on their smartphone. Play up your online banking features and those who prefer to pay by check could take their business elsewhere.

Research study
February 15, 2017
Pat Bator
Price: 
$750.00

With the dramatic increase in mobile and online banking in the last decade, institutions are playing catch up with changing technology and consumers’ inclinations. Consumers want all the accessibility of mobile delivery channels but also expect the same level of personal service they have long enjoyed at branches.

This 33 page study explores and provides tactical insights on how financial institutions can adapt to this new landscape by building scaled networks that support customers, curtail the cost of delivery, and sustain the business model.