Branch Banking

Branch Banking

Research study
September 30, 2021
Caroline Vahrenkamp
Price: 
$1,500.00

Since the pandemic, consumers’ motivations for branching have changed. Pre-pandemic, millennials largely viewed branches as transactional locations. Now, they turn to branch staff for financial advice. Believe it or not, millennials are using branches more – and older generations are going digital. This report revisits research Raddon conducted in January 2020, just before the COVID-19 pandemic disrupted life and banking as we knew it. By re-issuing the study, we compared how consumers of all generations viewed and used branches before and after the pandemic.

Research study
borrowing-from-experience
September 1, 2020
Greg Ulankiewicz
Price: 
$1,500.00

Borrowing From Experience: Building a Better Loan Process examines the loan application process through the lens of the borrower.

Research study
April 9, 2020
Caroline Vahrenkamp
Price: 
$1,500.00

Branch Transformation: Building for the Next Generation, explores how consumer affinity for branching is changing and what models and features look to drive traffic in the 2020s.

Research study
February 26, 2018
Lynne Cornelison
Price: 
$1,500.00

Today’s Hispanic/Latino population is the largest minority population in the United States. Hispanic origin individuals account for almost one out of every five individuals in the United States. As the U.S. continues to become more racially and ethnically diverse, financial institutions need to recognize that the Hispanic/Latino population is not homogeneous.

Research study
February 15, 2017
Pat Bator
Price: 
$750.00

With the dramatic increase in mobile and online banking in the last decade, institutions are playing catch up with changing technology and consumers’ inclinations. Consumers want all the accessibility of mobile delivery channels but also expect the same level of personal service they have long enjoyed at branches.

This 33 page study explores and provides tactical insights on how financial institutions can adapt to this new landscape by building scaled networks that support customers, curtail the cost of delivery, and sustain the business model.