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Research Questions Covered in this 67 Page Consumer and Competitive Study Include:

• How are consumer channel preference patterns and usage frequency changing?
• How does debit volume differ among segments and regionally?
• Why do consumers abandon the online account opening process?
• What methods do consumers use to pay bills?
• What are the online statement barriers?
• What type of email or text alert do consumers value most?
• What is the size of the smart phone market?
• Would consumers value an expedited bill pay service?

Table of Contents

• Competitive Action Summary
• Industry Trends in Delivery Channel Use
• Debit Card Trends
• Online Banking, Bill Pay and E-Statements
• Smart phone market and use
• Expedited Bill Payments
• Summary of Key Findings

Methodology

Commissioned by over 200 financial institution clients of the Raddon Financial Group (RFG), this syndicated research study explores consumer demand and usage of insurance products.

Based upon 1,155 survey responses of a randomly drawn sample of members of a nationally representative direct mail panel, the consumer responses used in this study were weighted to reflect the nation’s demographic composition. The study’s confidence interval for any proportion gathered in the survey is in a range of 1.7% to 2.9% at the 95% level of confidence.

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Optional Data Tabulations

RFG will provide a customized set of data tabulations using a segmentation scheme based on specific variables.