Consumers’ Response to Opt-In
How have consumers responded when asked to opt-in for ATM
and debit card overdraft coverage? How can your
institution improve any future opt-in communications?
Growth & Retention
Which factors are considered most important when seeking a
new financial provider? What are the “sticky attributes”
and “defection drivers” that impact net growth?
Remote Deposit Capture
What is the likelihood your retail customers would use a
remote deposit service if you offered one?
Competing with the Big Banks
What are the customer profiles of the five largest banks
and what opportunities exist to attract these customers to
your institution?
Free
Checking Alternatives
In the absence of free checking, which requirements would
consumers find most acceptable to avoid checking fees?
Mobile Banking
What is the profile of the mobile banker, what type of
mobile delivery method do they prefer, and what factor has
the greatest influence on future growth in this area?
Social Media
How do consumers want to interact with financial
institutions on social media sites?
The
Economy’s Impact on Consumer Behavior
How has the economic downturn affected consumers and their
current and future financial attitudes and behaviors? How
much longer do consumers feel the recession will last?
To view the complete list of research issues that will be
addressed during the workshops click here: Research Issues.
Small
Business National Research Option
RFG
has launched a primary research program designed to
understand the financial needs and service requirements of
the small business market. The Small Business National
Research program is an in-depth analysis of small business
demand for financial products and services. The program
will help the financial services industry design the right
products, service structure and channels around the needs of
key small business segments.
Participation
in the Small Business National Research study requires an
annual fee and nominal workshop fee. Workshops will be held
in conjunction with the SPSG workshops (currently Boston on
October 27th and Downers
Grove on
October 29th). For more information or
pricing please contact us at
comments@raddon.com.
Hotel
Accommodations
If you need overnight accommodations, please contact the
hotel directly.
The Institute of Certified
Bankers (ICB) is dedicated to promoting the highest standards of
performance and ethics within the financial services industry. The
Strategic Planning Study Group (SPSG) has been approved for 11.00 CFMP
credits. This statement should not be viewed as an endorsement of this
program or its sponsor.
Event
Location
Date/Time
Presenter
Inst Type
Register
Strategic Planning Study Group
Las Vegas, NV
Oct 14 - Oct 15, 2010
Bank And Credit Union And Other And Savings & Loan
