Debit Card Interchange Impact
How will consumers react if requirements/fees are
imposed on their debit card use? Which changes would
they be willing to accept? Will changes alter their
future payment behavior?
The
Evolution of Checking
How are consumers reacting to checking account changes
being made by financial institutions? Which requirements
are they willing to meet to avoid fees?
Electronic Strategy Development
How fast is mobile banking growing? How can financial
institutions leverage social networking? Will “smart
ATMs” and remote deposit capture replace tellers for
deposit transactions? What kind of a future does “full
service delivery” have?
Effect of the Economy on Consumer Behavior
How do consumers feel about spending, saving, borrowing,
interest rates and the state of the economy? To what
degree has the average consumer been personally affected
by the recession?
Growth and Retention
What are the drivers that cause customer defection and
how can you use that information as a competitive
advantage?
Competing with the Major Banks
What are the customer profiles of the five largest banks
and how do they differ from others? Based on this
information, what competitive opportunities exist?
Loan
Potential
What loan products are consumers considering in the
current economy?
To view the complete list of research issues that will be
addressed during the workshops
click here.
Small
Business National Research Option
RFG
has launched a primary research program designed to
understand the financial needs and service requirements of
the small business market. The Small Business National
Research program is an in-depth analysis of small business
demand for financial products and services. The program
will help the financial services industry design the right
products, service structure and channels around the needs of
key small business segments.
Participation
in the Small Business National Research study requires an
annual fee and nominal workshop fee. Workshops will be held
in conjunction with the SPSG workshops (currently Downers
Grove on
October 27 and Boston on
November 3). For more information or
pricing please contact us at
comments@raddon.com.
Hotel
Accommodations
If you need overnight accommodations, please contact the
hotel directly.
The Institute of Certified
Bankers (ICB) is dedicated to promoting the highest standards of
performance and ethics within the financial services industry. The
Strategic Planning Study Group (SPSG) has been approved for 11.00 CFMP
credits. This statement should not be viewed as an endorsement of this
program or its sponsor.
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