|
Survey Objectives |
Customer
Relationship
Survey |
Service
Quality Survey |
Share of
Wallet
Survey |
eResearch
Web Survey |
Small Business Survey |
Custom
Survey |
|
Determine the demographic profile
of your customer base |
x |
x |
x |
|
x |
|
|
Provide a proven and effective
segmentation scheme |
x |
x |
x |
|
x |
|
|
Identify service quality
improvement priorities |
x |
x |
|
|
x |
|
|
Rank the importance of service
attributes to your customers |
x |
x |
|
|
x |
|
|
Assess branch convenience and
branch usage |
x |
x |
x |
|
x |
|
|
Determine the sales product potential in
your customer base |
x |
|
x |
|
x |
|
|
Evaluate customer loyalty for future
business |
x |
x |
x |
|
x |
|
|
Assess your current “share of
wallet” |
x |
|
x |
|
x |
|
|
Evaluate customer advocacy |
x |
x |
|
|
x |
|
|
Determine the “value” of being your
customers’ PFI |
x |
x |
x |
|
x |
|
|
Analyze channel usage and online
banking enhancements |
x |
|
|
|
|
|
|
Determine your channel control
ratios |
x |
|
|
|
|
|
|
Measure the small business potential that
exists in your customer base |
x |
|
|
|
x |
|
|
Fully-customizable to your unique
research objectives |
|
|
|
x |
|
x |
|
Methodology Options |
|
Mail Survey |
x |
x |
x |
|
x |
x |
|
Email Survey |
x |
x |
x |
x |
|
x |
|
Phone Survey |
|
|
|
|
|
x |
|
Presentation Options |
|
Optional Onsite Presentation |
x |
x |
x |
x |
x |
x |
|
Webcast or Teleconference
Presentation |
x |
x |
x |
x |
x |
x |
