Technology Enablement | Process Alignment | CRM Strategy Development
Security & Operational Review | Database & Infrastructure Services

Technology Enablement
RFG consultants can review front and back office functions within your organization to identify opportunities to more effectively utilize existing, or identify supplemental technologies, to drive operating efficiencies and realize additional capacity, improve customer service and reduce risk. RFG will present recommendations such as process modifications to better align your functions to the capabilities of your existing applications as well as identify additional applications that can more fully support your current and strategic objectives.

Recommendations may also include configuration changes or customizations to existing solutions to more effectively support your organization, products and processes.

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Process Alignment
RFG consultants will identify opportunities to modify processes to streamline your operations and improve productivity by reducing or eliminating unnecessary manual activities, improving quality and reducing errors, and modifying front and back office staffing based on industry benchmarks.

Recommendations include redesign of business processes, definition of target staffing levels and identification of opportunities to centralize or decentralize processes to achieve productivity and service level improvements.

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CRM Strategy Development
RFG consultants will obtain an understanding of the current CRM and Business Intelligence environment including MCIF usage, marketing campaigns, business development, sales tracking, customer service and other internal processes.

The Best Practice Assessment analyzes your current processes to produce a set of recommendations to best align your organization to available Customer Relationship Management technologies.

• Understand your customer relationships

• Develop a CRM strategy

• Use technology to enforce your CRM strategy

• Data mining - learning from customer information

• Research, develop and measure campaigns

• Corporate culture

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Security & Operational Review
RFG consultants will work with your core system users to define and configure user authorizations specific to your organization and processes. The review, design and configuration involves a series of workshops that include:

• Core system security overview

• Design workshops with each business unit to define authorization requirements

• Identification of overrides

As authorizations are defined, our team will configure the test environment with the new authorities so you can verify that your system users have the correct system access to do their jobs. As testing of the new authorizations takes place, we will make any necessary modifications and assist in the migration of the new authorities to production during the production conversion.

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Database & Infrastructure Services
Our DBAs can assist in the diagnosis and remediation of issues impacting core and ancillary system performance. We will review database parameters and OS/db configuration to identify opportunities to more effectively tune the infrastructure to improve online and batch processing.

RFG can also assist in projects such as:

• Database upgrades - rollout of new Oracle, SQL or other database architecture upgrades and patches

• OS migration - conversion to 64 bit architectures (Windows, Linux, Unix, etc.)

• SAN configuration

• Supplemental Oracle tool implementation - Real Application clustering (RAC), Oracle Service Packs

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