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CEO Strategies Tactics

Generating Loan Volume From "A" Households 

Use RFG Profit Segments and identify your "A" households (most profitable households contributing over $500 profit per year). In the CEO Strategies Workshop meetings we often refer to these households as "Loyalists" because they have the highest average deposit and loan balances without discounting our pricing. We start with "A" households when trying to generate additional loan volume because of the loyalty factor.

ISSUE: Retention of "A" households because they contribute over 100% of profitability for most institutions and are the prime targets of your competitors.

OBJECTIVE: Generating Loan Volume from "A" households (if loan growth is needed)

TACTIC: Use age/income to form the RFG Consumer Segments (in addition to profitability) to help identify loan needs and product offers to each unique Consumer Segment.

"A" Households

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Fee Driven

Target Auto Loan to HHs with no auto loan

Credit Driven

Target 100% Home Equity Loan to homeowners
Middle Market
Target Mortgage Refinance to HHs without a mortgage at the institution

Upscale

Target Mortgage Refinance to HHs without a mortgage at the institution
Target a Home Equity Loan to homeowners
Target Home Equity Line with a teaser rate for six months
Target Platinum/Gold Card to non-card-holders
.
Target Better than 0% New Auto Loan to HHs with an auto loan over 18 months and to non-auto loan users in all segments
  • Show how taking the rebate and financing through the institution benefits the household
  • Offer pre-approved based upon credit scores
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