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RFG Spotlight

Satisfaction High Among RFG's MCIF Clients For Third Straight Year

For the third year in a row, Raddon Financial Group’s (RFG) client satisfaction survey shows that at least ninety-seven percent (97%) of RFG’s partner clients would recommend RFG’s iNTEGRATOR MCIF system to other financial institutions.

RFG’s partner clients participate in several database and survey research programs; they also utilize RFG’s iNTEGRATOR MCIF system for direct marketing, management reporting and business intelligence. RFG’s partners total nearly 400 financial institutions.

Contributing to RFG’s high client satisfaction level is a collaborative support structure through which RFG’s Strategic Advisors work individually with each client to apply research-based solutions to a client’s specific goals and objectives. RFG’s partners also benefit from semiannual Earnings Improvement Plans which identify the client’s best opportunities for profitable growth and improved performance.

"When Elevations Credit Union signed-up as a RFG partner client, our expectations where high. RFG did not disappoint. RFG has gone above and beyond the deliverables of our agreement. Our access to RFG's customer service and support staff is extraordinary and I can't say enough about the value our strategic advisor brings to our credit union. We push the limits of our vendors for execution, and RFG has answered the call every step of the way." Rich Jones, Vice President of Marketing, Elevations Credit Union.

RFG’s most recent client satisfaction survey was conducted online in November of 2006. RFG received 298 responses to their client satisfaction survey.

“We’re proud that 97% of our clients would recommend us to other financial institutions. These results are not possible without hard work and continually listening to client feedback. We will continue to work hard to keep this trend going up for years to come” Bob Dye, Chief Operating Officer, Raddon Financial Group

About RFG
RFG, a business unit of Open Solutions Inc., has been providing research-based solutions exclusively to the financial industry since 1983. RFG understands the industry and knows how consumers interact with financial institutions. By using best practices in research, analysis and trends to create customer intelligence, RFG plays a key role in helping financial institutions manage their customer relationships and their organizations.

About Our Parent Company
Open Solutions Inc. offers a fully-featured strategic product platform that integrates core data processing applications built on a single centralized Oracle relational database, with Internet banking, cash management, CRM/business intelligence, financial accounting tools, imaging, Check 21, digital document, interactive voice response, network services, Web hosting and design, and payment and loan origination solutions. Open Solutions’ full suite of products and services allows banks, thrifts, credit unions and financial service providers to better compete in today’s aggressive financial services marketplace and expand and tap their trusted financial relationships, client affinity, community presence and personalized service.

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