Financial Services Industry Speaks Out 
About PC Banking and Bill Pay 

November 20, 2000, Oakbrook Terrace, IL.  
A recent study conducted by Raddon Financial Group (RFG) surveyed 87 financial institutions on a wide variety of online banking issues.  This timely study includes information on PC banking and bill pay penetration, current online services offered, online services that will be offered in the next year, and bill pay pricing.  Findings are reported by institution type (bank or credit union), asset size, and by credit union field of membership.  These peer groupings facilitate relevant comparisons among institutions.

Institutions were asked which online services they plan to introduce over the next year.  The majority (61%) said that they would introduce online statements.  Over one-half said they would introduce check imaging.  Investments, portal services, and bill pay rounded off the top five list of services to implement. 

"Financial institutions will find this report extremely useful by benchmarking their PC banking and bill pay penetration with their peers.  They’ll learn how pricing affects bill pay penetration and what online services their peers currently offer and what services they plan to offer in the next year,” adds Eric Wittekiend, eResearch Program Manager.

The PC Banking Industry Study was conducted during August and September 2000, and is now available for only $250.  For more information and/or to purchase the PC Banking Industry Study, click HERE or contact Eric Wittekiend at 800-827-3500 ext. 372.

For over 20 years RFG has provided primary research and marketing solutions to the financial services industry.