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Member Loyalty Is Higher Among Debit Card Users

OAKBROOK TERRACE, IL (April 2004) A recent study conducted by Raddon Financial Group (RFG) shows that thirty-five percent (35%) of households who have a checking account and debit card with a credit union would give the credit union all of their future loan business. This is compared to thirty percent (30%) of households who have checking but no debit card and twenty-four percent (24%) of households without checking.

The study also showed that forty-four percent (44%) of households who have a checking account and debit card with a credit union would give all of their deposit business to the credit union. This is compared to thirty-eight percent (38%) of households who have checking but no debit card and nineteen percent (19%) of households without checking.

"The data suggests that credit unions have another weapon other than price in their arsenal to create a greater affinity with members" said Bob O’Meara, Vice President, Director of Research.

The results of the study came from RFG’s CEO Member Survey program. The results were nationally representative of credit union members based upon 169,619 survey responses. The study’s confidence interval for any proportion gathered in the survey is in a range of .14% to .24% at the 95% level of confidence.

About RFG
For more than 20 years, Raddon Financial Group, Inc (RFG) has provided primary research and marketing solutions to the financial services industry. Headquartered in Oakbrook Terrace, IL, RFG provides research-based solutions to over 1,000 financial institutions nationwide. For more information about RFG, visit www.raddon.com or call 800-827-3500.

For more information contact: 
Dan McGowan, Marketing Director, Raddon Financial Group (RFG)
Email: dmcgowan@raddon.com
Phone: 800-827-3500

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